Curious whether the fastest way to solve an account issue is chat or a direct call? You’re not alone.
GetResponse is a full-featured marketing platform with 25+ years in email and marketing automation. It helps businesses build audiences, host webinars, and sell online with tools and features built for marketers. With its user-friendly interfaces and robust analytics, GetResponse empowers marketers to optimize their campaigns for maximum impact. Moreover, its dedicated customer service ensures that users can quickly address any challenges, facilitating getresponse support issue resolution to keep their strategies on track. This comprehensive approach not only enhances user experience but also drives better engagement and conversion rates.
The company offers 24/7 live chat and email help for most plans. Direct phone access is reserved for enterprise MAX and MAX2 tiers, where teams get priority handling and phone escalation.
In this short guide you’ll learn the right path to reach help fast, which plan includes voice access, what to prepare before you contact support, and when to send physical mail to the U.S. address. We also note the abuse reporting channel for urgent security issues.
Key Takeaways
- You can reach 24/7 help via live chat and email for most issues.
- Phone assistance is available only to MAX and MAX2 enterprise plans.
- Prepare your account email and plan level before contacting the team.
- Use abuse@getresponse.com for urgent policy or security reports.
- Physical mail can be sent to GetResponse Inc., 3 Germay Dr., Ste. 5 PMB 15672, Wilmington, DE 19804 when needed.
Immediate ways to contact GetResponse support in the United States
For urgent delivery or automation problems, in-account live chat gives the fastest path to resolution.
24/7 live chat for instant help
Use the 24/7 live chat inside your GetResponse account for quick triage on setup, deliverability, and campaign issues. Agents can view account information to speed troubleshooting and often resolve problems in a single session.
Email support and response expectations
Email is available around the clock for non-urgent requests, follow-ups, and when you need written confirmation of settings or integrations. Include your account email, recent actions, and any error logs to reduce back-and-forth.
Abuse reporting: abuse@getresponse.com
Report spam or policy violations to abuse@getresponse.com. Provide headers, timestamps, screenshots, and URLs so the compliance team can act quickly.
Sales inquiries for plans and MAX/MAX2
For enterprise requirements, Sales can scope MAX and MAX2 plans. These custom options may include phone access, priority routing, SMS, dedicated IP, and higher API limits.
Best channel based on urgency
- Start in chat for live campaign blocks or fast diagnostics.
- Use email for attachments, formal records, or complex configuration details.
- Contact Sales for plan upgrades or enterprise access questions.
| Channel | Best for | Response style |
|---|---|---|
| Live chat | Urgent campaign issues, quick diagnostics | Real-time, agent can view account |
| Non-urgent requests, attachments, records | Written trail, slower but thorough | |
| Sales | Plan selection, MAX/MAX2, enterprise access | Scoped proposals, eligibility checks |
getresponse customer support phone number: who has access
If you need a guaranteed phone channel, that capability is limited to enterprise-level plans. Phone access is not universal; it’s part of the MAX and MAX2 enterprise tiers only.
Phone support on MAX: available to eligible accounts
MAX accounts include direct voice escalation and enterprise-grade features. These plans add higher API limits, dedicated resources, and faster routing for critical incidents.
MAX2: priority support via phone, chat, email, and Slack
MAX2 expands escalation paths with prioritized queues across multiple channels. You also get a dedicated Customer Experience Manager, strategy consulting, and faster handling of complex marketing automation issues.
How to verify if your account includes phone support
Check your contract or Billing page for entitlements. If details are unclear, ask via in-app chat or contact Sales to confirm eligibility and scope.
- Keep your account email and company details ready when you ask for verification.
- Phone access accelerates triage for time-sensitive campaigns and integrations.
- Sales can advise if upgrading to MAX or MAX2 fits your users and timelines.
| Tier | Voice escalation | Key additions |
|---|---|---|
| MAX | Included | Enterprise capabilities, higher API limits |
| MAX2 | Priority voice + multi-channel | Dedicated Experience Manager, Slack, strategy consulting |
| Standard plans | Not included | 24/7 chat and email only |
U.S. contact details and official mailing address
Use the U.S. mailing address when you must send legal papers, invoices, or official vendor forms.
Send U.S.-based postal correspondence to: GetResponse Inc., 3 Germay Dr., Ste. 5 PMB 15672, Wilmington, DE 19804. The company’s website lists global offices in Gdańsk (HQ) and Kuala Lumpur, plus a Brazil mailing point.
When to use a mailing address vs. live support
Physical mail is best for legal notices, vendor onboarding, or signed financial paperwork. For technical or urgent issues, use 24/7 live chat or email to avoid delays.
How to label mailed correspondence for faster routing
Add an attention line such as Attn: Customer Support or Attn: Finance. Reference your account email, ticket ID, and the exact website pages or landing page URLs so teams can find your profiles and related information quickly.
| Purpose | When to use | Suggested envelope label |
|---|---|---|
| Legal notices | Official service, contracts, court documents | Attn: Legal Department |
| Invoices & financials | Vendor setup, signed invoices, tax forms | Attn: Finance |
| Onboarding paperwork | Vendor agreements, completed forms requiring signature | Attn: Onboarding |
Support availability, languages, and response times
You can reach agents 24/7 via chat or email to keep launches and automations on schedule. Live channels run nonstop so marketers and technical teams rarely wait for basic triage.
24/7 availability across channels
The platform offers round‑the‑clock live chat and email coverage in eight languages. This ensures issues that affect campaign delivery get quick attention any time of day.
Support in eight languages and English for U.S. users
English-first assistance is standard for U.S. users, with agents trained on core features and marketing best practices. Expect in-session troubleshooting and follow-up emails when documentation or logs are required.
- Fast triage: chat handles most common tasks like list management and template fixes.
- Written records: use email for attachments and formal information that needs tracking.
- Priority handling: MAX2 adds faster routing across chat, email, phone, and Slack so critical incidents jump the queue.
| Channel | Typical use | Expected response |
|---|---|---|
| Live chat | Urgent campaign issues | Immediate triage, in-session fixes |
| Attachments, logs, follow-ups | Documented replies, slower but thorough | |
| MAX2 channels | Enterprise escalation and advisory | Priority response across all routes |
Plan-based support overview: Free, Email Marketing, Marketing Automation, Ecommerce, MAX/MAX2
Different tiers map to different support routes, from live chat to prioritized voice escalation.
Free and paid plans all include 24/7 live chat. The Free tier gives you 500 contacts and 2,500 newsletters so you can test forms and basic campaigns without delay.
Email Marketing plans remove sending caps, letting you send unlimited emails as lists grow. Agents help with campaign setup and deliverability questions via chat.
Marketing Automation unlocks workflows and advanced segmentation. Chat agents can validate triggers, filters, and timing to avoid logic conflicts in automation.
Ecommerce Marketing layers in tracking and transactional tools. Support reviews catalog syncs and revenue automation so your storefront flows correctly.
Enterprise tiers
MAX and MAX2 add prioritized handling and phone access for synchronous troubleshooting. They also include SMS automation, dedicated IPs, and higher API limits for complex operations.
- All plans: 24/7 chat for setup, lists, templates, and emails.
- Agents assist with list hygiene, contact imports, and data mapping.
- Choose enterprise if your business needs guaranteed synchronous escalation for launches.
| Plan | Key features | Support |
|---|---|---|
| Free | 500 contacts, 2,500 newsletters, basic tools | 24/7 live chat |
| Email Marketing | Unlimited emails, advanced templates, list tools | 24/7 live chat |
| Marketing Automation | Workflows, segmentation, automation tools | 24/7 live chat |
| Ecommerce Marketing | Catalog sync, transactional emails, revenue tracking | 24/7 live chat |
| MAX / MAX2 | SMS automation, dedicated IP, higher API limits | Priority handling + phone access |
For deeper reviews and enterprise complaint trends, see this platform review.
What to have ready before contacting GetResponse
Gather key account identifiers first. Doing this helps the agent locate your profile and speeds up diagnosis.
Start with basic facts: your account email, company name, and plan level (Free, Email Marketing, Marketing Automation, Ecommerce, MAX, or MAX2).
Specific items to provide
- Campaign and page IDs: include campaign ID, message name, or automation workflow title so the team can run targeted checks.
- URLs: list landing pages, forms, or site pages that show errors or rendering issues.
- Billing references: attach invoice details and the invoice number for any charges or revenue questions.
- Recent changes: note edits you made—templates, segments, or contacts updates—to help reproduce problems.
- Performance data: opens, clicks, or error logs give quantitative context so agents can separate template problems from contacts or deliverability issues.
- Ticket continuity: if you have a prior ticket ID, include it to avoid repeated questions and speed resolution.
Quick tip
State your plan level up front. Agents tailor advice by available features and active contacts tiers so you get precise, actionable information without extra steps.
| Item | Why it helps | Example |
|---|---|---|
| Account email | Locates the right profile | you@company.com |
| Campaign ID / Page URL | Targets diagnostics | campaign_12345 / /landing-page |
| Invoice number | Speeds billing checks | INV-2025-0987 |
Common reasons to call or chat about your GetResponse account
Marketers most often need help with deliverability, conversion paths, and integrations when campaigns scale.
Live chat is the fastest route for most issues, while enterprise tiers can add voice escalation for high‑stakes launches.
- Deliverability checks for newsletters and email campaigns, including authentication and sender reputation advice.
- Automation tuning to ensure workflows trigger on clicks, visits, or purchases.
- Landing page optimization via A/B testing help, form setup, and tracking validation to boost sales.
- Website fixes for forms that won’t fire or scripts that conflict with analytics and consent tools.
- Product feeds and catalog setup for ecommerce flows and repeat‑buyer recommendations.
- Campaign timing guidance to reduce list fatigue and keep segments engaged.
- Third‑party integrations and data sync checks so external actions reflect correctly inside the platform.
- High‑traffic launch prep — template validation, link checks, and landing variations to scale under load.
- Enterprise coordination for multi‑stakeholder go‑lives where immediate voice escalation can save minutes.
Prepare IDs, URLs, and recent logs before you reach out to shorten resolution time.
Escalations and priority handling for enterprise customers
When a campaign matters, you need a clear escalation path and a person who owns the outcome.
MAX2 gives you that ownership. A Dedicated Customer Experience Manager (CEM) coordinates cross‑team escalations and acts as your single point of contact. This reduces handoffs and speeds remediation when complex automation or deliverability issues arise.
Dedicated Customer Experience Manager (MAX2)
The CEM organizes resources across live chat, email, phone, and Slack so incidents are routed with priority. They also lead periodic account reviews to align platform features with your roadmap.
Strategy consulting and complex configurations
Strategy consulting helps you map marketing automation, data models, and integrations to business goals. Your team gets guidance on enterprise API use, dedicated IP warm‑up, SSO, and deliverability programs.
- Priority routing cuts queue time for mission‑critical automations.
- CEM coordinates multi‑team handoffs and escalations.
- Phone access is available for high‑severity incidents to enable synchronous troubleshooting.
| Service | Primary benefit | Who it helps |
|---|---|---|
| Dedicated CEM | Single point for escalations and reviews | Enterprise teams and users |
| Strategy consulting | Aligns automation with roadmap | Marketing and engineering teams |
| Enterprise features | API limits, dedicated IP, SSO | High-volume senders |
Official office locations and regional coverage
Official office locations give you a clear trail for legal, vendor, and corporate inquiries. Use these addresses when you need verified company details for contracts, audits, or vendor onboarding.
Headquarters: Gdańsk, Poland
GetResponse S.A., Grunwaldzka 413 (NEON), 80-309 Gdańsk, Poland. For corporate inquiries use the published contact number: +48 58 668 31 30.
Asia-Pacific office: Kuala Lumpur, Malaysia
Unit No. L25-1, Level 25, TSLAW Tower, No. 21 / No. 39, Jalan Kamuning, 55100 Kuala Lumpur, Malaysia. This office supports regional operations; use in-app channels for product issues. The team is dedicated to providing exceptional service and enhancing user experiences through innovative solutions. Be sure to explore our online resources, which include a variety of home decor ideas for every style, allowing you to find inspiration that perfectly matches your taste. For any inquiries or assistance, feel free to reach out through our dedicated support channels.
Americas mailing points: United States and Brazil
U.S. mailing address: GetResponse Inc., 3 Germay Dr., Ste. 5 PMB 15672, Wilmington, DE 19804.
Brazil mailing address: GetResponse Tecnologias Brasil Ltda., R. Irmã Gabriela, 51, Cidade Monções, São Paulo – SP, 04571-130.
Quick guidance: use these lines for legal pages, compliance profiles, and official correspondence. For operational matters, route users from public-facing pages and social media profiles to the website help links to ensure consistent handling.
| Location | Purpose | When to use |
|---|---|---|
| Gdańsk, Poland | Corporate HQ, legal & vendor inquiries | Due diligence, contracts, corporate verification |
| Kuala Lumpur, Malaysia | Regional operations | APAC partnerships and regional administration |
| Wilmington, USA / São Paulo, Brazil | Mailing points for Americas | Formal documents, invoices, signed paperwork |
Security and abuse: how to report urgent issues
If you detect suspicious sends, notify the abuse desk with clear evidence right away. The abuse team monitors reports 24/7 and acts to protect users and the platform.
Using abuse@getresponse.com for spam or policy violations
Send a concise, urgent subject line and route reports to abuse@getresponse.com. That email is the primary channel for spam, phishing, and policy breaches. Include key identifiers so investigators can locate the activity fast.
Information to include for faster resolution
- Full email headers, timestamps, and sending IPs so the compliance team can trace origin within the platform.
- Message IDs, campaign names, landing-page URLs, and clear screenshots that show the issue.
- If you are a customer, add your account email and recent ticket ID; if you are a recipient, include the address that received the message and any opt-in details known.
- Summarize the impact on users or systems to help the company prioritize response.
- Do not forward malware directly; use hashes or sanitized extracts from approved security tools.
| What to send | Why it helps | Example |
|---|---|---|
| Email headers & IPs | Trace source quickly | Received: from 192.0.2.1; Message-ID: <abc123> |
| URLs & screenshots | Context for investigators | Landing page URL, campaign name |
| Account or recipient details | Locate affected profile | you@company.com or victim@domain.com |
Choosing the right plan if you need phone support
Deciding between MAX and MAX2 comes down to the scale of your launches and the SLA you require. Choose the tier that aligns with how often you need synchronous troubleshooting and strategic advisory.
When MAX is sufficient
MAX provides voice escalation and enterprise features suited to mid‑market teams. It includes SMS automation credits, push notifications, webinars for up to 500 attendees, and access for up to 10 users.
Pick MAX if you need occasional live troubleshooting, SMS campaigns, and higher webinar capacity without full advisory services.
When to upgrade to MAX2 for priority and multi-channel support
Upgrade to MAX2 when your business requires priority routing across phone, chat, email, and Slack, plus a dedicated CEM and strategy consulting.
- MAX2 supports unlimited users and 1,000‑attendee webinars.
- It adds SSO, dedicated IP, enterprise API limits, and advisory services for complex marketing automation.
- Large contact volumes and advanced automation workflows benefit from faster escalations and reduced maintenance overhead.
- Ask Sales to scope requirements so you don’t overbuy features that don’t match your teams.
| Feature | MAX | MAX2 |
|---|---|---|
| Voice escalation | Included | Priority across channels |
| Users | 10 users | Unlimited users |
| Webinar capacity | 500 attendees | 1,000 attendees |
| Enterprise features | SMS credits, push notifications | Dedicated IP, SSO, enterprise API limits, consulting |
Conclusion
Match your plan to the scale of your marketing and automation needs so campaigns, landing pages, and websites run without last‑minute friction.
For most tasks, 24/7 live chat and email resolve issues quickly; enterprise tiers add voice escalation and priority routing when incidents are mission‑critical.
Keep account identifiers, campaign IDs, page URLs, and contact lists ready to speed diagnostics. Use abuse@getresponse.com for urgent policy reports and mail formal documents to GetResponse Inc., 3 Germay Dr., Ste. 5 PMB 15672, Wilmington, DE 19804.
If you need elevated handling, consider MAX for phone access or MAX2 for multi‑channel priority and strategic guidance. For a full plan comparison and to read full details, review pricing and features or contact Sales to align options with your business goals.