GetResponse contact limits and pricing tiers: A Detailed Guide

Can one pricing chart decide your next marketing move?

This guide gives you a crisp, data-driven view so you can match budget to growth and ROI without guesswork. You’ll see how plans map to real business stages, which features matter, and where value hides.

The overview explains billing on active subscribers, why duplicates inflate totals, and how mid-cycle list growth bumps you to a higher level. We also flag annual and nonprofit discounts that change the effective price.

Expect clear examples of monthly bill changes as you cross thresholds. We compare Free, Email Marketing, Marketing Automation, Ecommerce, and Enterprise options so you can pick a marketing platform setup that protects conversion economics and fits your needs.

Key Takeaways

  • Align plan choice with growth forecasts, not guesswork.
  • Active subscribers are billable; duplicates across lists raise totals.
  • Tier jumps can occur mid-cycle when lists grow.
  • Compare features—automation, webinars, transactional sends—before upgrading.
  • Annual and nonprofit discounts materially lower long-term price.

Buyer’s snapshot: who this guide is for and how GetResponse pricing works today

This snapshot helps growth teams weigh feature fit against long-term ROI, not just the cheapest sticker price.

Who should read this: growth-focused marketers, small businesses, and in-house teams comparing email marketing plans by value—not headline cost. By understanding the various offerings and features available, marketers can make informed decisions that align with their goals. A comprehensive getresponse pricing comparison can help identify the most cost-effective solutions tailored to diverse needs. This ensures that businesses not only maximize their budget but also leverage the best tools for their email marketing success.

Paid subscriptions bill per month at the highest active subscriber count during a cycle. Annual plans cut about 18% off your yearly spend, and nonprofits can get roughly 50% off.

Most paid plan tiers include unlimited emails. Higher levels add advanced automation, webinars, multi-user access, and ecommerce features that can boost revenue.

  • Decide if Email Marketing covers newsletters and simple flows or if Marketing Automation will pay back the upgrade.
  • Consider ecommerce triggers—abandoned cart and transactional emails—when revenue per user matters.
  • Review support levels: 24/7 chat at lower tiers, with phone and priority support on enterprise.

We’ll use per month examples later to show when a higher plan reduces churn, increases conversions, and improves ROI as your list scales.

GetResponse contact limits and pricing tiers

Understand how subscriber counts translate into monthly bills so you can forecast costs precisely.

How contacts are counted

Billing uses only active subscribers. Unsubscribes, bounces, and deleted records do not add to your total.

Duplicate records on separate lists are billed multiple times. Clean and merge lists to avoid avoidable charges.

Per-month examples and thresholds

Pricing is set at defined thresholds: 1K, 2.5K, 5K, 10K, 25K, 50K, 100K. Below is a compact comparison across common plans.

ContactsEmail MarketingMarketing AutomationEcommerce Marketing
1K$19$59$119
2.5K$29$69$139
5K$54$95$169
10K$79$114$199
25K$174$215$299
50K$299$359$444
100K$539$599$699

Mid-cycle growth and billing behavior

When you cross a threshold mid-cycle, the system bills at the highest active count reached that month.

Example: Email Marketing at 10K is $79. Hit 10,001 and the invoice moves to the 25K band ($174) for that cycle.

  • Target 80–85% utilization per bracket to avoid surprise jumps.
  • Document list hygiene and suppress duplicates to optimize spend under these tools.
  • Watch pages and opt-in points—funnels can tip you into the next band faster than expected.

For a deeper review of how this affects real accounts, see our detailed review.

Free plan: what you can do before you pay

The free tier gives a practical sandbox for builders and basic email flows. Use it to confirm fit, not to run your full-scale marketing program.

What’s included

  • Manage up to 500 contacts and send 2,500 emails per month to test deliverability and templates.
  • Publish one website with 5 GB bandwidth plus a single landing page capped at 1,000 unique visitors.
  • Capture leads with forms and one popup, and use the drag-and-drop builder for pages and email design.

Trialing premium features for 30 days

You unlock select premium features for the first 30 days, but expect caps. Webinars are limited to 10 attendees and platform branding remains.

  • No dynamic segment filtering in workflows; plan basic welcome or thank-you sequences instead.
  • Chat can be added to one landing page during the trial; full 24/7 support belongs to paid plans.
  • Use this month to benchmark template speed, analytics, and the builder experience before upgrading.

Entry paid tier: Email Marketing/Starter for small businesses

A sleek, minimalist email marketing dashboard set against a soft, gradient background. In the center, a laptop displays a clean, intuitive interface showcasing the core features of an email marketing starter plan - subscriber management, campaign creation, and performance analytics. The layout is well-organized, with clear icons and a user-friendly navigation menu. Surrounding the laptop, stylized icons and graphics suggest the plan's ease of use and powerful capabilities for small businesses. The lighting is warm and directional, creating depth and highlighting the key elements. The overall tone is one of professionalism, productivity, and accessible sophistication.

For small businesses running newsletters, the entry tier provides core marketing tools and predictable monthly costs.

What it includes

  • Unlimited emails, unlimited landing pages and visitors, plus a website builder and templates.
  • Forms, popups, A/B testing, and basic automations like welcome, birthday, and thank-you flows.
  • Basic segmentation, 24/7 chat support, and typically a single user seat out of the box.

This plan is priced by list bands: $19 at 1K, $29 at 2.5K, $54 at 5K, $79 at 10K, $174 at 25K, $299 at 50K, and $539 at 100K per month.

Best-fit use cases

  • Weekly newsletters, simple promotional campaigns, and lead magnets with basic funnels.
  • Event announcements and seasonal campaigns that rely on clear templates and consistent sends.
  • Teams that need a low-cost, full-featured starter plan before investing in advanced automation tools.

How to maximize value

Use landing pages and forms to capture leads, then nurture with simple segmented emails. Integrate with common tools to sync contacts and trigger sends without custom development. Monitor month-over-month list growth and upgrade when you outgrow basic workflows.

Scaling up: Marketing Automation/Marketer features and value

When teams need behavior-driven nurture, the Marketing Automation plan unlocks workflow depth and real-time personalization.

Advanced automation lets you build workflows from scratch with triggers, filters, split paths, and event-based actions. Tag and score subscribers to surface intent and route high-value leads to sales fast.

Use dynamic segmentation and link or page-triggered automations to send timely emails that feel personal. These automations scale personalization without manual lists.

Webinars, push, and team access

Host a webinar for up to 100 attendees and attach nurture funnels to drive pipeline velocity. Push notifications and 3 user seats let small teams coordinate across five active websites.

Pricing realities as lists grow

The plan starts at $59 for 1K and rises to $599 at 100K subscribers. Evaluate when conversion lift offsets the cost of automation tools.

Who benefits

B2B teams and brands building behavioral journeys—cart recovery, upsell triggers, reactivation—see the most upside. If your data sits in multiple systems, integrate signals to power smarter marketing automation.

Ecommerce Marketing/Creator: revenue-driving features for online stores and creators

A vibrant e-commerce storefront, illuminated by warm, natural lighting. In the foreground, a display of various products - apparel, accessories, and tech gadgets - arranged in an eye-catching, visually appealing layout. In the middle ground, a group of diverse customers intently browsing the selection, their expressions conveying a sense of engagement and discovery. The background features a sleek, modern interior design with minimalist shelving, creating a cohesive and visually striking scene. Overall, the image exudes a mood of productivity, creativity, and a thriving e-commerce ecosystem.

Designed for merchants and creators who need direct revenue lift, this plan combines commerce signals with content monetization.

The plan unlocks ecommerce must-haves: abandoned cart automation, transactional emails, and personalized product recommendations that boost conversion.

Automated promo codes can be unique and synced to purchases so you push offers at peak intent. Ecommerce tracking ties revenue to each journey, letting you attribute lift from creatives and automation.

Earnings and creator tools

Run revenue-generating webinars for up to 300 attendees, sell paid newsletters, and offer on-demand access to courses. Creators can monetize audiences with integrated fulfillment and simple subscription billing. In addition, creators can engage their audiences by hosting interactive Q&A sessions, fostering a sense of community while exploring home design ideas. By providing exclusive content and personalized experiences, they can enhance subscriber loyalty and drive higher revenue. This multifaceted approach allows creators to build sustainable income streams while showcasing their expertise.

Operations and integrations

Five users lets you assign store ops, marketing, and CRM roles while keeping governance across assets. Integrations with Shopify, WooCommerce, and Magento sync catalogs and ingest purchase events automatically.

  • Combine push with email to recover sessions and reinforce limited-time offers.
  • Use conversion diagnostics to refine cart-stage triggers and SKU-level response.
  • Validate ROI through AOV lift, repeat purchases, and cart recovery rates.

Pricing overview

The plan starts at $119 per month for 1K, rising to $699 at 100K. Evaluate per month ROI from cart recovery and repeat revenue before scaling up.

Enterprise options: MAX and MAX2 for high-volume senders

For high-volume senders, MAX and MAX2 package governance, channels, and dedicated support into one enterprise offering.

  • SMS automation with included credits and advanced marketing automation workflows for cross-channel sends.
  • Webinar capacity—MAX supports up to 500 attendees; MAX2 scales to 1,000 for launches and global events.
  • Dedicated IP options (availability varies) to protect deliverability and reputation.
  • Phone support and priority support on MAX; MAX2 adds a dedicated Customer Experience Manager and priority across chat, email, phone, and Slack for critical incidents.

When to consider these plans

Choose MAX when your team needs multi-user access (about 10 users), phone-level support, and stronger governance for mission-critical campaigns.

Move to MAX2 when you require SSO, enterprise-grade API throughput, unlimited users, sandbox environments, and strategy consulting that aligns platform features to business KPIs.

  • Use cases: complex teams, global brands, and regulated industries needing strict SLAs and IP control.
  • Integrations: higher API limits let you connect CDPs, data warehouses, and custom tools without throttling.
  • Commercial fit: expect custom pricing often beginning near $1,099/month, tailored to entitlements like SMS credits and consulting.

Bottom line: These plans deliver enterprise-grade features and white-glove support for high-volume marketing programs. If deliverability, governance, and strategic guidance matter, MAX2 is the most comprehensive option.

Smart budgeting: discounts, add-ons, and competitor context

Smart budgeting starts with upfront discounts and a clear view of add-on costs so your monthly spend matches expected ROI.

Discounts that lower your effective price. Annual commitments usually cut about 18% off list cost, while verified nonprofits can receive roughly 50% off. Locking a year reduces per month volatility during peak campaigns.

Add-ons that affect total cost

Factor common extras into forecasts. Webinars for Email Marketing run around $40 for 100 attendees or $99 for 500. Team seats add roughly $20 for the first five users, then $5 per additional seat.

Enterprise add-ons like AI product recommendations and transactional emails are typically quote-based on MAX plans. Include those when you scope enterprise budgets to avoid surprise spend.

How this stacks up vs. competitors

  • Brevo often wins on sheer contact volume with low send frequency.
  • ActiveCampaign matches automation depth; compare feature fit not just price.
  • Mailchimp grows pricey at scale; MailerLite is budget-friendly but simpler.

Practical steps: align the tools you actually use with plan entitlements, model multi-quarter spend around big campaigns, and benchmark per month cost across vendors to cut total cost of ownership for businesses using email marketing platforms.

Conclusion

Pick the plan that fits the automations you will actually use over the next 6–12 months.

Start by mapping workflows to outcomes: rank marketing automation, webinar needs, landing and landing pages testing, and builder tools before you upgrade. Confirm the emails and email campaigns you will run each month so subscriber growth won’t trigger surprise band changes.

Keep lists clean to control billing and track subscribers closely. If your team needs more users or priority support, scope MAX/MAX2 early and request tailored getresponse offers.

Quarterly, revisit ROI: optimize automation, content, and pages to extract maximum value from your marketing tool and align spend with results.

FAQ

How are subscribers counted across lists and what counts as an active subscriber?

Active subscribers are unique email addresses that can receive campaigns. If the same email appears on multiple lists it is typically counted once toward your total. Duplicates removed or unsubscribed addresses don’t count as active, while bounced or suppressed addresses may still be included until cleaned up by the platform.

What happens if you exceed your allowed number of subscribers mid-billing cycle?

If your list grows past the threshold for your current plan, the system will automatically move you to the next pricing level for the remainder of the billing cycle. You’ll be billed the prorated difference. To avoid surprises, monitor list growth and enable notifications or set a custom cap on imports and sign-up forms.

What does the free plan include and what are its limits?

The free tier allows up to 500 contacts, 2,500 monthly emails, and one landing page or site. It’s meant for testing email and landing page basics. Some advanced features such as full automation workflows, paid webinars, and advanced segmentation are restricted to paid plans or available only during trial periods. Users looking to explore additional capabilities may find themselves needing to upgrade to access premium functionalities. Be sure to review the getresponse trial restrictions outlined in the terms of service to understand the limitations and options available during your trial period. This clarity will help you make the most of your experience and determine if upgrading is the right choice for your needs.

Can you trial premium features before committing to a paid plan?

Yes. A 30-day trial typically unlocks many premium functions so you can evaluate workflow automation, webinar hosting, and advanced analytics. Certain caps still apply, like webinar attendee limits or API call thresholds, so test against your actual campaign needs.

What’s included in the entry paid tier and who should choose it?

The Email Marketing / Starter tier offers unlimited sends, landing pages, basic automation, templates, and chat support. It’s ideal for small businesses running newsletters, simple funnels, and lead capture. Pricing grows with subscriber counts, so it’s best for teams prioritizing straightforward campaigns over complex journeys.

How does the Marketing Automation tier differ from the entry level?

Marketing Automation adds advanced workflows, tagging, lead scoring, event-based triggers, and more detailed segmentation. You also gain webinar hosting, multi-user access, and deeper integrations, making it suited for B2B teams and businesses building behavior-driven journeys.

What ecommerce features are available for online stores and creators?

Ecommerce-focused plans include abandoned cart recovery, product recommendations, transactional emails, and monetization tools like paid newsletters and promo code delivery. These features help recover revenue and increase lifetime value through personalized product messaging.

When should a business consider enterprise-level plans like MAX or MAX2?

Choose MAX or MAX2 if you need high-volume sending, dedicated IPs, SMS automation, very large webinars, single sign-on (SSO), elevated API limits, or white-glove onboarding and strategy support. These plans suit complex teams with strict deliverability, compliance, and scaling requirements.

What add-ons and discounts can reduce total spend?

Common add-ons include webinar capacity, extra user seats, and AI-driven recommendations. Annual billing often delivers discounts, and nonprofits may qualify for reduced rates (sometimes up to 50% off). Compare total cost with competitor offers and factor in necessary add-ons when budgeting. It’s essential to conduct thorough research to understand the full value of the features provided. For those new to online marketing tools, a getresponse pricing overview for beginners can clarify which plan best suits specific needs and budget constraints. By aligning your requirements with the pricing structure, you can maximize the benefits of your investment. Additionally, reviewing a getresponse webinar features overview can provide insights into how these tools can enhance your online presence and engagement strategies. By understanding the unique offerings of each plan, you can better leverage the webinar capacities to connect with your audience effectively. Making an informed choice will ensure that you are not only staying within budget but also fully utilizing the capabilities available to drive your marketing efforts. Additionally, regularly checking for updates on the latest getresponse pricing details can help you stay informed about any new features or changes that could impact your decision. Keeping abreast of promotional offers or new plan options may provide even more flexibility and savings. By staying engaged with the platform, you can ensure that you are making the most of the tools at your disposal to elevate your marketing initiatives.

How do pricing levels scale at common contact breakpoints?

Pricing typically rises with subscriber tiers—examples include small-step rates around 1,000, 2,500, 5,000, 10,000, 25,000, 50,000, and 100,000 contacts. Each jump unlocks higher send volumes and feature access. Review per-month examples to forecast costs as lists grow and to decide when to upgrade.

Are there limits on emails sent per month or on specific features at different plans?

Some tiers include unlimited sends while free and trial tiers use monthly caps. Feature limits—like webinar attendee caps, landing page publishes, or API call rates—vary by plan. Check the specific plan matrix to see which features are capped and which are unlimited.

How do integrations and API access vary across plans?

Basic integrations with CRMs, ecommerce platforms, and site builders are usually available on lower tiers. Higher plans and enterprise options increase API call limits, enable advanced webhooks, and offer dedicated technical support for custom integrations and migration.

What support levels are offered and how do they change by plan?

Entry tiers generally include email and chat support. Marketing Automation and Creator plans add priority channels and onboarding help. Enterprise packages provide phone support, dedicated account management, and strategic consulting to optimize deliverability and campaign performance.

How should a small business choose the right plan for ROI?

Base the choice on campaign complexity, expected list growth, and revenue goals. Start with the lowest paid tier that supports essential features—templates, automation, and landing pages—then upgrade when segmentation, scoring, or webinar needs justify the additional cost. Track conversion metrics to validate ROI before scaling.